Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 020 8960 5499
Patients can book an appointment on the day from 9am.
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 020 8960 5499
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination up to 2 weeks in advance and from 8pm the night before
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
For day to day appointments you might be seen by either a nurse or a doctor depending on the nature of the problem. Our practice nurse team are specially trained to assess and treat a wide range of health conditions meaning that it will not always be necessary to see a doctor.
Telephone consultations
For help and advice, call us on 020 8960 5499.
Nurse appointments
The practice nurses can help you with a range of issues from health management to vaccinations.
Book in advance
We reserve a few appointments for advance booking. Please phone the surgery on 020 8960 5499 for more information.
Out of hours
If you have an urgent health problem which cannot wait until the surgery is open please contact 111.
Online services
Patients can book appointments up to 2 weeks in advance and from 8:00pm the night before using our online booking system, SystmOnline.
Triage service
Your name will be added to the duty doctor’s telephone list, with a brief description of your concern along with your best contact number.
The duty doctor will work through a list calling each patient and will prioritise urgent cases but will aim to return your call within 2 hours.
The duty doctor may call certain patients before others depending on the symptoms and the age of the person.
The triage system is in place to provide same day access to GP advice and if an appointment is required we will allocate you to the doctor best suited to your concern.
The duty doctor can also provide advice and/or a prescription which can be collected from the surgery reception.
Continuity of care
For your safety it is better for you to consult with your registered doctor for on-going problems or with the doctor who has been dealing with your problem. Therefore, unless it is an emergency and where possible, please ask to consult with the doctor who is dealing with your problem.
Enhanced access
Extended hours are provided by the London Medical Associates (LMA) extended hours hub. These operate 7 days a week into the evening and throughout weekends and bank holidays, the service provides patients access to GP and nursing provision. These operate out of St Charles Integrated Care Centre and Violet Melchett Centre.
Please call the surgery on 020 8960 5499 to book an appointment.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Doctors in training
The surgery is proud to be an approved GP training practice which means we train qualified doctors who are specialising in general practice. Therefore, from time to time your registered doctor may be supervising a trainee doctor, so you may get an appointment with one of or trainees.
If you would prefer not to consult with our trainee doctor please inform your GP or reception.
Cancelling or changing an appointment
If you are unable to attend your appointment for any reason, or the health problem for which you booked your appointment has cleared up, please remember to cancel your appointment. Even cancelling your appointment with 10 minutes notice will enable us to see other patients in need.
We have a large number of people who do not attend their appointments every single week leading to wasted doctor and nurse time, leading to delays in you being able to get an appointment.
To cancel your appointment:
- phone us on 020 8960 5499 during opening times
- visit the surgery and speak with reception
Please let us know well in advance if you cannot make your appointment so that it may be allocated to another patient.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
It is clinically better for you to be seen at the surgery where we have better facilities, diagnostic aids and lighting to assess you.
Home visits are for housebound patients and for those too ill to attend the surgery. Home visits are not for those who do not have transport.
If you need a home visit please contact the surgery before 10am and give one of our receptionists details to enable the doctor to judge whether a home visit is appropriate and the urgency of your needs. We use the community rapid response team to visit patients at home.
Dental emergency
If you think you need urgent treatment, contact your usual dental practice and ask to be seen as an emergency. If you do not have a regular dentist, you can still get urgent care. Contact NHS 111.
You may need urgent treatment if you have:
- toothache or swelling that suggests an infection of a tooth or gum
- severe toothache or facial pain which is not controlled by taking over-the-counter painkillers
- trauma of the face, mouth or teeth after a recent accident or injury
- a permanent tooth being knocked out
- bleeding after tooth extraction that you cannot control
- serious swelling of the mouth or face which is getting worse