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Opening Hours
Opening Hours

Monday 08:00 – 18:30

Tuesday 08:00 – 18:30

Wednesday 08.00 – 18:30

Thursday 08.00 – 18.30

Friday 08:00 – 18:30
Extended Hours

Extended hours are offered at St Charles Hospital in the evenings and weekends. Please call the surgery on 020 8960 5499 to book an appointment
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Out of Hours

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
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Appointments

Accessing Patient Services

Our practice is pleased to offer patients enhanced clinical access to GPs and other healthcare professionals, including:

• 100 clinical appointments per 1000 patients per week
• Patients telephoning our practice will never be asked to call back. (unless the patient chooses to call back e.g. if they want to see a GP or other healthcare professional who is currently on leave)
• We offer an open reception and telephone service from 08:00 – 18:30 from Monday to Friday.
• Patients can make an online booking up to 4 weeks ahead
• Our receptionists are trained in care navigation and signposting and can provided advice about appropriate alternative services such as extended hours hubs
• We regularly review our systems to ensure there are enough appointments to meet patient needs every week

We aim to provide the best access we can for our patients. If you have any questions or suggestions please ask a member of staff or ask to speak to the practice manager.

On the day	Patients can book an appointment on the day from 9am by calling 020 8960 5499 or by calling into the practice.
Telephone Consultations	For help and advice, call us on 020 8960 5499.
Nurse Appointments	The Practice Nurses can help you with a range of issues from health management to vaccinations.
Book in Advance	We reserve a few appointments for advance booking. Please phone the practice on 020 8960 5499 for more information.
Out of Hours	If you have an urgent health problem which cannot wait until the surgery is open please call 111.
Online Services	Patients can book appointments up to 2 weeks in advance and from 8pm the night before using our online booking system.

Alternatives to A&E

We know that finding the right place to go when you become ill or are injured can be confusing. We want to help you to select the right service for your illness or injury, and in doing so, you will not only be looking after your health but using NHS services appropriately.

We can all help to ease the pressure on our emergency services by only visiting A&E or calling 999 with the most serious, or life-threatening injuries or illnesses and only dial 999 if you think you need an emergency ambulance.
A&E department (also known as emergency department or casualty) deals with genuine life-threatening emergencies, such as:
• loss of consciousness
• acute confused state and fits that are not stopping
• chest pain
• breathing difficulties
• severe bleeding that cannot be stopped
• severe allergic reactions
• severe burns or scalds
• stroke
• major trauma such as a road traffic accident

Less severe injuries can be treated in urgent care centres or minor injuries units. A&E is not an alternative to a GP appointment.

What to do for less serious injuries or illnesses

Self-Care
Self-care is the best way to treat common illnesses and injuries, such as; coughs and colds, slight cuts and grazes, sprains and strains, sore throats, sinusitis, earache, constipation and headaches.

You can treat them at home with a range of medicines and a first aid kit bought from a pharmacy or supermarket.

You can prepare for many common illnesses and injuries by having a chat with your local pharmacist who can give you advice on what self-care medications to have at home.

With all self-care if your symptoms recur, or if you are no better after two days, call NHS 111 for advice or contact your GP.

NHS 111
If you require medical help but you’re not sure where to go, then please Talk before you Walk. You can call NHS 111 free, 24 hours a day, 365 days a year and, where appropriate, a clinical advisor will assess your symptoms, decide what medical help you need and advise where you need to go. This will ensure you get the right care from the right service in the timeliest way.

NHS 111 clinical advisors can arrange an appointment for you at an out of hours GP or extended hours hub if your condition means you need to see a health care professional within the next 12 hours. They can also give you self-care advice and information.

You should call NHS 111 if:
• You need medical help fast, but it is not a 999 emergency
• You think you need to go to accident and emergency or another NHS urgent care service
• You do not know who to call for medical help or you do not have a GP to call
• You require health information or reassurance about what to do next

For less urgent health needs, you should still contact your GP in the usual way.

Pharmacies
Your local pharmacist is a healthcare professional who can give you clinical advice and treatment for common illnesses such as coughs, colds, aches and pains. They can also help you decide whether you need to contact other healthcare services..

You can talk to your pharmacist in confidence, even about the most personal symptoms without an appointment. Many pharmacies now have a consultation area where you can discuss health concerns in private.

Some of the services available from your local pharmacy include help for:

• Emergency contraception (morning after pill)
• Raised temperature/fever
• Coughs, colds, flu
• Ear infections and earache
• Urine infections and cystitis
• Diarrhoea/vomiting
• Skin infections/rashes/allergic reactions
• Conjunctivitis
• Emergency repeat prescription service

For details of your nearest local pharmacy, and opening hours, go to the Find Pharmacy Services pages on the NHS Choices website.

GP Surgeries
As your local GP surgery we provide a wide range of family health services that include advice on health concerns, how to prevent you becoming unwell, vaccinations, examinations and treatment, and prescriptions for medicines. We can also refer you to other health services.

GP Out of Hours Service
The out of hours GP service is a separate facility where a team of GPs and nurse practitioners provide services from 6:30pm to 8am weekdays, bank holidays and weekends. They offer help, advice and treatment if you have an urgent clinical need that cannot wait for your own GP practice to open.
If you need to see or speak to a GP when your surgery is closed, call NHS 111 and, where appropriate, a clinical advisor will assess you, give advice on when and where to go for treatment, or book you in to see an out of hours GP if needed.

Extended Hours Hubs
If you are registered with a local GP you can access evening, weekend and bank holiday GP and Nurse Appointments at West London’s extended hour’s Hubs.
Extended Hours Hubs are staffed by local and experienced GPs and Nurses and offer assessment and treatment for adults and children.
Appointments are available after your registered GP has closed to ensure that patients have access to a GP during week day evenings up to 9pm and weekends when most local practices are closed

To access the service

• Call your GP practice and ask for an extended access appointment
• Call NHS 111 and they can book you an appointment at one of the hubs

The Extended Access Hubs locations and opening hours are:

Violet Melchett Clinic
30 Flood Walk
London SW3 5RR
St Charles Centre for Health Exmoor Street
London W10 6DZ
Monday to Friday 6.30pm-9.00pm 6.30pm-9.00pm
Saturday 8.00am-4.00pm 8.00am-8.00pm
Sunday & Bank Holidays 8.00am-2.00pm 2.00pm-8.00pm

Find out more about a wide range of appointments to suit you…

Services
Services

Dr Srikrishnamurthy offers a variety of clinics and services for all patients.
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Team
Team

Get to know the medical and administration team at Dr Srikrishnamurthy.
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- Allied Staff
- Health Visitors
Practice
About the Practice

We are a practice in West London.
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Contact Us
Contact Us

You can contact the surgery and find other useful contact details.
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Dr Srikrishnamurthy & Dr Remedios
Health Centre
574 Harrow Road
London
W10 4NJ

Tel: 020 8960 5499
Email: nhsnwl.574healthcentre@nhs.net

Patient Participation Group

The Surgery’s Patients Participation Group is now a well established group where patients, members of the medical staff and the Practice Manager are able to meet quarterly to discuss matters relating to the surgery. We currently meet online through zoom.

The aims of the Group are:

To improve communication between the Practice and the Patients.
To exchange information and ideas.
To discuss recent or future developments which involve the practice and its patients.
To consider patients concerns, comments or suggestions about the quality of the service provided and what improvements can be made.

All patients of the Practice are eligible to join the Patient Participation Group, so if you are enthusiastic about the surgery and have a few hours to spare each quarter please think about becoming a member of your PPG.

How to join

If you wish to become a member, please email nhsnwl.574healthcentre@nhs.net.

Minutes

Dr K-PPG Meeting5 Minutes-11May2023

Patient Surveys

We would be grateful if you would complete this survey about your doctor and general practice. They want to provide the highest standard of care. Please return your completed survey to reception.

General Practice Assessment Questionnaire

Patient Participation Group (PPG) Report 2014-15

We produce an annual report, which we send to NHS England, publish on our website and display in the waiting areas and email to all our PPG members. NHS England specifies certain things which need to be in the report and these are shown in the report below.

PPG Report 2014/15

Patient Participation Group (PPG) Report 2015-16

Please take the time to read our PPG report, which is also displayed in reception. If you have any questions please do contact us at WLCCG.574healthcentre@nhs.net

Patient Participation Group Report 2015-16

Patient Participation Group (PPG) Report 2016-17

Please see below for this years PPG report. We would really like to hear your feedback about any aspect of our service.

Patient Participation Group Report 2016-17